Tell us what has caught your eye.
Questions about a light, an order or delivery? Email the Teileter team and we'll help.
Get in touch. We're happy to help.
Use this page for questions about a light, an order you've placed or delivery to your country. It helps to include the model number (for example A809) and your shipping country.
Not sure which light to choose? Send us a photo of your room with its measurements and we'll suggest a size. You can also browse the collection first.
- Product
- Name, SKU and quantity
- Destination
- Country, postcode and electrical requirements
- Project
- Room, scale, finish and timing
If you need a particular voltage or plug for your country, tell us before you order and we'll confirm it.
Start a conversation.
Customer service: daily, midnight – 1:00 pm PT. Messages sent outside these hours are answered the next business day.
Customer service: daily, midnight – 1:00 pm PT. Messages sent outside these hours are answered the next business day.
For a question about an order, include your order number. For help choosing a light, add your room measurements and a photo.
Prefer Gmail? Open an email draftStart with the right product reference.
For press, styling or image requests, tell us the publication or project, the lights you're interested in and your deadline.
Interior visualizations show a possible setting; they should not be presented as photographs of completed customer projects. Image availability and reuse permissions are confirmed case by case.
Contact Teileter Lighting about an order or a product.
Tell us which light you're looking at and where you'd like it delivered, so our reply covers the right model and country.
From our collection to your home.
- Retail orders By air
- All retail orders ship by air from our partner workshop in Zhongshan, China, typically arriving around 15 business days after dispatch.
- Care before dispatch
- Each light receives three days of care and a final check at our Zhongshan workshop before it leaves.
Free shipping on orders of $199+ (after set discounts) Shipping policy · Returns
Send the details that shape an accurate reply.
For a single light, include its name or model number and your shipping country. If it needs to suit a particular room, add the ceiling height, the size of the table or nightstand below and where you'd like it to hang. A photo or sketch helps us picture the space.
Interior designers, retailers and hospitality buyers: please see our trade page for larger orders, custom finishes and project lighting.
Email is the best way to reach us, especially if you'd like to send photos or measurements. Put the model number in your subject line so our replies stay connected to the right light.